Last Updated: July 28, 2026
Welcome to Explore Media. By booking our services, accessing our website, or using any media created by Explore Media, you agree to the following Booking Terms & Conditions.
These terms are designed to create clear expectations, protect both parties, and ensure every project runs as smoothly as possible.
Explore Media provides professional real estate media services throughout Central Florida, including but not limited to:
Service availability, pricing, turnaround times, and deliverables vary depending on the package selected.
Only the services selected at the time of booking are included. Requests for additional photography, video, drone services, community amenities, twilight photography, virtual staging, editing, or other deliverables after the appointment may incur additional charges.
Appointments may be scheduled through our online booking system or by contacting Explore Media directly.
By booking our services, you confirm that:
Explore Media reserves the right to reschedule appointments due to weather conditions, FAA restrictions, safety concerns, property access issues, equipment failure, or circumstances beyond our reasonable control.
The property should be fully prepared prior to our arrival.
Preparation includes, but is not limited to:
Explore Media is not responsible for cleaning, staging, moving furniture, or preparing the property.
If the property is not ready upon arrival, Explore Media may proceed with the appointment as-is or reschedule the appointment. Rescheduled appointments may be subject to additional fees.
Occupied homes often require additional preparation and coordination.
Clients are responsible for ensuring occupants understand the scheduled appointment and that personal belongings are organized before our arrival.
Explore Media is not responsible for delays or missed deliverables resulting from occupied conditions.
Payment is due according to the selected package or service agreement.
Additional services requested after booking may require additional payment.
Unless otherwise agreed upon, payment must be received before final media is released.
Explore Media reserves the right to withhold final deliverables until outstanding balances have been paid.
Clients approved for our Pay at Closing program remain subject to the specific terms of that agreement.
We understand schedules change.
Clients should notify Explore Media as soon as possible if an appointment needs to be canceled or rescheduled.
Weather-related cancellations affecting drone operations may be rescheduled at no additional charge.
Appointments canceled with little notice, missed appointments, or appointments where our team has already arrived may be subject to a cancellation or trip fee.
We will always make reasonable efforts to accommodate scheduling changes whenever possible.
Typical turnaround times are:
Turnaround times may vary due to editing requirements, weather delays, equipment issues, holidays, or circumstances beyond our control.
Clients are responsible for downloading and backing up delivered media. While Explore Media maintains archived projects for a reasonable period, permanent storage of completed projects is not guaranteed.
One round of minor revisions is included with every order.
To ensure efficient service, all revision requests should be submitted in one detailed email within 48 hours of delivery.
Minor revisions may include:
Additional rounds of revisions, significant creative changes, or requests outside the original project scope may incur additional editing fees.
Explore Media strives to deliver exceptional media during every appointment.
Complimentary reshoots will only be provided when required due to a technical issue caused by Explore Media.
Reshoots requested because of:
may be billed as a new appointment.
Explore Media maintains a consistent editing style designed to produce bright, clean, natural-looking imagery while accurately representing each property.
Reasonable correction requests are always welcome. However, requests that significantly differ from our established editing style or require extensive re-editing may incur additional editing fees.
Upon full payment, clients receive a non-exclusive license to use the delivered media for marketing the specific property for which it was created.
Approved usage includes:
Explore Media retains ownership and copyright of all original media.
Unless otherwise agreed upon in writing, Explore Media reserves the right to display completed projects in our:
Explore Media is operated by an FAA Part 107 Certified Remote Pilot.
Drone services are subject to:
Explore Media reserves the right to modify, postpone, or cancel drone services whenever flight conditions are unsafe or legally restricted.
Virtual staging, object removal, virtual twilight, sky replacements, and other digital enhancements are intended solely for marketing purposes.
Clients acknowledge that:
MLS disclosure requirements regarding virtually altered images remain the responsibility of the listing agent.
Floor plans and measurements are provided for marketing purposes only.
While every effort is made to provide accurate measurements, Explore Media does not guarantee architectural precision.
Clients should independently verify measurements whenever they are required for legal, contractual, construction, appraisal, or permitting purposes.
Clients are responsible for:
Requests made after delivery that could reasonably have been addressed during the appointment may require additional editing fees or a paid reshoot.
Explore Media will make every reasonable effort to deliver professional, high-quality media.
However, Explore Media is not responsible for:
Our total liability shall not exceed the amount paid for the specific services provided.
Explore Media does not guarantee the sale, lease, marketing performance, or marketability of any property.
All content on this website, including photographs, videos, graphics, logos, branding, written content, and designs, is owned by or licensed to Explore Media.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
Explore Media respects your privacy.
Information collected through bookings, contact forms, emails, phone calls, and website interactions is used solely for:
We do not sell or share personal information with third parties except where required to complete requested services or by law.
Explore Media reserves the right to update these Booking Terms & Conditions at any time.
Changes become effective immediately upon publication on this page.
Continued use of our services constitutes acceptance of the updated terms.
